Last updated: August 14, 2026
Thank you for partnering with KK PACKING INDUSTRY (KK BRAND). We are committed
to manufacturing and supplying the purest quality food flours, rava, sooji, and staples. Our
Refund and Quality Assurance Policy outlines how we handle transit damage, batch concerns, and
order claims.
1. Food Safety & Hygiene Standards
Due to strict food safety regulations and hygiene standards:
- Packaged retail pouches (500gm, 1kg, 5kg) and commercial bulk bags (50kg) that have been
opened, unsealed, or improperly stored cannot be returned or refunded.
- We advise all distributors, retail merchants, and bakery managers to store food bags in dry,
elevated pallets away from direct moisture and humidity.
2. Damaged or Defective Consignments
In the event that an order arrives with visible outer packaging damage, transit water ingress, or
torn bags:
- The receiving dealer must make an endorsement note on the delivery challan / transport
receipt.
- Notify our customer service team within 48 hours of delivery at +91 95150
35377 or via email with photos of the damaged consignment.
- We will promptly arrange an on-site verification and provide immediate replacement bags or
issue a credit note on your billing ledger.
3. Quality Verification & Batch Inquiries
Every batch of KK Brand White Atta, Gram Flour, Kesari Rava, Maida, Sooji, Vermicelli, Pasta,
Ragi Flour, and Idli Rawa undergoes strict sieving and moisture checks before packing:
- If you suspect any discrepancy in grind texture, color, or aroma, report the batch number
and manufacturing date printed on the pack.
- Our quality lab will inspect sample retainers from that production batch and take prompt
corrective action or replacement.
4. Order Cancellations
Wholesale orders can be cancelled or modified free of charge within 12 hours of placing the
order, provided the transport lorry has not yet been loaded and dispatched from our Rayachoti
mill facility.